Order lookup
Order status, without the AI
Shoppers tap “Track my order” or just ask “where is my order?”. The chat asks for the order number and the billing email. When both match, it shows the status, order date, items, total and tracking number with a link to the carrier.
- Private by design: never shows the shipping address, phone number or payment details
- A wrong number and a wrong email get the same reply, so nobody can test which orders exist
- 5 lookups per visitor per hour; you choose which order statuses can be looked up
- Signed-in customers see their 3 most recent orders right away
- Costs nothing to run: lookups don’t call the AI


