Support

How can we help?

Installing, licensing and updating FU88AI products, and fixes for the most common problems. Still stuck? Email us.

Install FU88AI Chatbot

You need WordPress 6.0+ and PHP 7.4+, and an API key from OpenAI, Google Gemini or Anthropic Claude.

  1. Download the zip from your Gumroad receipt or Gumroad library. Don’t unzip it.
  2. Upload it. In WordPress, go to Plugins → Add New Plugin → Upload Plugin, choose the zip and activate it.
  3. Run the setup wizard. Open FU88AI Chatbot → Setup and follow the four steps: connect AI, build the knowledge base, name and appearance, test and go live. It takes about 10 minutes.
  4. Add your license key under FU88AI Chatbot → Settings → License & updates to get one-click updates.

The chat starts in Preview mode: only signed-in admins can see it, so you can test it on your live site. When you’re happy, choose Go live for all visitors in the last step of the wizard.

Install WooCommerce Pro

WooCommerce Pro needs FU88AI Chatbot 1.14 or later and WooCommerce 8.0+ on the same site.

  1. Update FU88AI Chatbot to 1.14 or later first.
  2. Upload the add-on zip under Plugins → Add New Plugin → Upload Plugin and activate it.
  3. Add its license key under FU88AI Chatbot → Settings → License & updates. Each product has its own key.

Order lookup and product cards are on by default. Each feature has its own switch in FU88AI Chatbot’s settings.

Activate your license

Your license key is in your Gumroad receipt and in your Gumroad library. Paste it under FU88AI Chatbot → Settings → License & updates and save. The screen shows the product, your plan and whether the key is valid.

  • Plans: 1 website, 5 websites or unlimited websites. Reinstalling or moving a site to a new host doesn’t count as another site.
  • Client sites: use a 5 websites or Unlimited websites plan. Each site uses its own AI API key.
  • Major versions: your license covers every update in its major version, for example all of 1.x. A future 2.0 would be a paid upgrade.

Update to a new version

Since version 1.11, sites with a valid license key update in one click: when a new version is out, the WordPress Plugins screen shows it, and you click Update now. Your settings, knowledge base and chat history are kept.

On version 1.10 or earlier, download the latest zip from your Gumroad library and upload it once under Plugins → Add New Plugin → Upload Plugin, then choose Replace current with uploaded. After that, updates are one click.

Troubleshooting

The chat button doesn’t show up for visitors

The chat is probably still in Preview mode, where only signed-in admins see it. Open FU88AI Chatbot → Setup and choose Go live for all visitors.

If it’s live but still missing, clear your page cache (LiteSpeed Cache, WP Rocket and similar) so visitors get a fresh copy of your pages.

Answers are wrong or missing

The chatbot only knows what’s on your site. Check that the content exists and has been synced under Knowledge Base, then look at Unanswered questions to see what visitors asked that your site doesn’t cover.

If visitors use different words than your site, add them under synonyms. Run the Answer quality test before and after a change to see whether it helped.

“Connection failed” or the AI stops answering

Open FU88AI Chatbot → Setup, go to the Connect AI step and click Test connection. The most common causes are an expired key or an account with no credit left at your AI provider.

While the AI is unavailable, the chat keeps working: it shows the most relevant excerpt from your site or asks the visitor for contact details.

My license key isn’t accepted

Make sure you paste the key for the right product: FU88AI Chatbot and WooCommerce Pro each have their own key. Copy it straight from your Gumroad library, without spaces.

If it still fails, email us the key’s product name and the email you used at checkout. Don’t worry about the site count: reinstalling or moving a site doesn’t use up your plan.

The chat looks wrong with my theme

Send us a screenshot and your site URL. The chat window brings its own styles, but some themes and optimization plugins still change things they shouldn’t, and we’ll help you find which one.

Send diagnostics

When you email about a problem, diagnostics save a lot of back-and-forth. Go to FU88AI Chatbot → Settings → Help & diagnostics, click Copy diagnostics and paste the result into your email. It includes versions, settings and status, never your API keys, full license key, chats or visitors’ details.

What support covers

Included

  • Help installing and setting up the plugin
  • Fixes for bugs
  • Questions about licenses and updates

Not included

  • Custom development or custom features
  • Writing or editing your site content
  • Billing questions for your AI provider

Refunds

If an FU88AI product isn’t right for you, you can get a full refund within 30 days of purchase, for any reason. Email [email protected] with the email address you used at checkout, and we’ll refund you through Gumroad. Your license key stops working after a refund.

Contact

Email [email protected]

Include your site URL, what happened, what you expected, and a screenshot or your diagnostics. You’ll hear back from the developer.